DELIVERY INFORMATION

We use Royal Mail and Evri standard service which they state takes 2-3 days. For larger deliveries we use UK Pallets where shipping times may vary.
Please contact us prior to ordering if you need a more accurate delivery time. We aim to dispatch all orders within one working day, so you should leave 4-5 working days for free delivery orders.

If you need your Zaptye urgently please contact us for faster payment options.

For delivery outside of the UK, please contact us for postage costs.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Avestin Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

RETURNS & REFUNDS

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Where to send your return

To return your product, you should mail your product to: Avestin Limited – 46 Penhill Crescent, Worcester, WR2 5PX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning a number of items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@zaptye.com for questions related to refunds and returns.